Curious if it’s just a glitch on the app or what. I want to make sure I haven't looked anything before I replace the router. For installation and setup assistance, see Installing and configuring NETGEAR WiFi Range Extenders.. #1 – Check Your Computer For 5GHz … I posted this on another site that shall not be named, and I received no responses after a week. So first off I use my IPad and the Netgear Nighthawk app. The service includes support for the following: NETGEAR and non-NETGEAR network devices; … I connected to NETGEAR_EXT and launched a browser. The following product support and knowledge base article links are to assist with troubleshooting NETGEAR Wi-Fi Range Extenders. A few weeks ago, I noticed a drop in performance on the 5 GHz band. This article provides troubleshooting help for your NETGEAR router. A single point of support around the clock. Note: The easiest way to manage your router’s settings and wireless network is the Nighthawk app. Why am I unable to see NETGEAR genie? It works like a dream with 5G but the 2G keeps dropping and is pretty useless. If you are still experiencing problems, see Troubleshooting NETGEAR Wi-Fi range extenders. Asked Netgear Support days ago and have received no response (not surprised). Even when I check that it’s updated to the latest version (1.4.1.50_1.3.10). My AC1900DST R7300 which is about 2 years old has devloped a problem. On Netgear routers, you'll see the 5GHz connection as a separate Wi-Fi network in Windows. NETGEAR’s Nighthawk Tri-Band AX12 is the first router to offer a Multi-Gig port combined with tri-band WiFi. Re: HTC 5G Hub and Netgear Nighthawk 4Gx (both have 5G WiFi protocols In response to Mkrtich Thanks / yes I agree with your suggestion it would certainly work as both a router and for internet use - however I would not get the benefit of the data pack that I also have (sharing data across all devices) with the Netgear. The Nighthawk app supports most NETGEAR products and helps you to set up your router quickly. I've got WiFi a connection/speed problem with my Netgear Nighthawk R7000. You can use the Nighthawk app to update your router’s firmware or check the speed of your network. As I use this for about 30 wifi devices in my house it is s pretty serious issue and I am about to get another router that is more reliable. User manuals and firmware updates for NETGEAR products can be downloaded from NETGEAR Support.For more information see, How to update firmware on your NETGEAR … By default, it'll have 5G at … Second, make sure that the Wireless Device to Extender light is solid green and you have a valid IP address. It's not the first time this has happened. The Multi-Gig port on this router supports both WAN and LAN aggregation, depending on how the port is configured in the router UI. To see if your product supports the Nighthawk app, see Which products support the NETGEAR Nighthawk app?. Ensure the wireless extender is properly configured, see Setting up NETGEAR Wi-Fi range extenders. First, make sure that your computer is set up to use DHCP (not set to static IP). Every time I update my router it immediately asks me to update again. With any wireless router (including NETGEAR Nighthawk routers for example), the 5GHz Wi-Fi connection has both benefits and drawbacks. Namely, the 5GHz band provides faster throughput for network transfers and network media streams, but … This article provides troubleshooting steps if you can’t access your router. Typically, 2.4GHz is for distance, 5GHz is for performance. To troubleshoot wireless USB adapters: If the USB adapter is not detected, see Troubleshooting - USB adapter not detected How To “Fix 5GHz WiFi Not Showing Up In Windows 10” Issue. We will also be working with WiFI Drivers if the primary methods to enable 5GHz WiFi do not work. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. The first thing to do is give your PC and WiFi router a check if they do support 5GHz WiFi or not.