Inovaware develops leading-edge software for VOIP, broadband,
Broadband Wireless Access, IPTV, content provider, data center, ASP,
ISP and web hosting billing and customer management applications.
Through its core product, PRISM, Inovaware is able to offer a
comprehensive portfolio of out-of-the-box as well as customized
software solutions to cost-effectively meet a wide range of IP-centric
related business needs.
- Intuitive account and service set
up to allow CSRs to quickly and efficiently signup new accounts in
real time with reduced order-entry errors.
- Flexible account, service, order
and tasking capabilities to allow even complex service offerings to
be easily ordered.
- Detailed accounts receivable
history enabling all transactions such as charges, payments,
credits, etc. to be reviewed at a glance with a drill down option
for each transaction.
- Complex account hierarchies
allowing customer accounts to be billed for a multitude of other
accounts.
- Real-time provisioning allowing
automated, policy-based account management - including creation,
suspension, un-suspension, modification and deletion of accounts and
services.
- Multi-company billing with private
branding features.
- Administrator-defined access
levels for CSR functions with automatic audit tracking ensuring an
extra layer of protection fot your company.
- Extensive trouble reporting and
ticket management (with
Resolve).
To extend the reach of your business
and allow you to operate in a 24/7 environment, PRISM IP
billing software also supports on-demand customer registration via the
Web. Customers can enroll online by providing contact information,
billing preferences, payment method, services desired, and a variety
of demographic data and offer codes (if applicable). Accounts are
created in real-time, and orders automatically provisioned to allow
immediate service access.
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