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Inovaware develops leading-edge software for VOIP, web hosting,
broadband, IPTV, content provider, data center, ASP, ISP and Broadband
Wireless Access billing and customer management applications.
Through PRISM and its unique Synchronized Business Infrastructure
approach, Inovaware can solve complex, large-scale volume billing
requirements with the highest degree of functionality at the lowest
possible cost.
Businesses oriented towards the Internet must be able to
simultaneously cope with customer growth and competitive pressures.
This strain on a company's business infrastructure can be tremendous.
One way to accommodate such growth cost-effectively is by replacing
manpower requirements with automated processes as much as possible.
Automation of activities by PRISM such as customer signup, credit card
validation, service activation and account management ensures
significantly reduction in costs, improvement in accuracy and dramatic
enhancement in levels of customer satisfaction.
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With a single, easy-to-learn and easy-to-use interface, PRISM
billing software streamlines the complexities of supporting
multi-service offerings. Customer service representatives (CSRs) can
become proficient with the system with minimal training so it may be
used from day one. A 360-degree view of the customer allows CSRs to
answer questions with speed and accuracy, process orders or make
account adjustments in real-time. Less time is spent on service calls
because CSRs have access to most accurate and up-to-date information
about the customer, increasing customer satisfaction and reducing
service and support costs.
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PRISM’s comprehensive real-time service management including
automatic service provisioning lets customers use their services
immediately after sign-up, eliminating lead times usually associated
with Internet services. Companies can start generating new revenues
immediately and customers can begin to use services right away,
creating one seamless online experience. This is critical to make a
good first impression when end-users initially sign-up, and can
inspire the kind of brand loyalty companies need in order to sell
higher margin services.
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Our PRISM billing sotware doesn’t limit companies to be a
single service business. The plug-and-play system architecture allows
them to rapidly create new service plug-ins, without changes to the
core system. Backed up by solid order management and provisioning
capabilities, it ensures that companies can take advantage of new
revenue opportunities, and offer multi-service portfolios to keep
expanding into new markets. Whether it’s supporting new services,
integrating newly acquired companies within the system or pushing
Virtual IP (VISP) offerings, PRISM accommodates unlimited
services and a multitude of business models.
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