Network+ Certification Support Skills 2005

• Identify network topologies, cabling, connectors, and components
• Install and configure a network card and client software
• Identify network protocols and define the concepts of network layers
• Understand and implement the TCP/IP protocol
• Identify the features of network and client operating systems (Windows, NetWare, Linux, Mac OS)
• Configure remote and wireless network connections
• Configure user and security settings for an operating system
• Use test equipment to troubleshoot network connectivity
• This course has been approved under the CompTIA Authorized Quality Curriculum program

Prerequisites:
A typical student will have 6-12 months of post A+ Certification experience (or equivalent). The key objective of the course is to provide enough information for a student to become a competent network support engineer, capable of taking and passing the Network+ Certification test. Students should meet the following criteria prior to attending the course: - Taken and passed both A+ Certification exams or have equivalent knowledge and experience. - Six months to one year of post A+ Certification support experience. - Extensive experience of supporting end-users and PC-based systems.

Prerequisite courses:
A+ Hardware Support Skills v10.5
A+ Operating System Support Skills v10

Follow on courses:
Security+ Certification
Server+

Network+ Certification Support Skills 2005 includes the following modules:

Troubleshooting Troubleshooting Equipment

• Terminators
• Loopback Test
• Crossover Cable
• Volt-Ohm Meters
• Tone Generators and Probe
• Cable Testers and Certifiers
• Time-Domain Reflectometer (TDR)
• Product Indicators Test Frame and Packet Generators
• Network Monitors
• Protocol Analyzer
• SNMP
• Overview of Troubleshooting Procedures Troubleshooting Networks
• Troubleshooting Cabling
• Troubleshooting Infrastructure
• Routing Issues
• Troubleshooting Name Resolution Establishing a Session Troubleshooting Services User Problems
• Service Packs and Driver Updates Performance Monitor Network Monitor

Module 1 : Networking fundamentals

• LANs, WANs and the Internet
• Uses and Benefits of a LAN
• Network Components
• Server-based Networks
• Peer-to-Peer Networks
• Introduction to Topologies
• Physical and Logical Topologies
• Star, Bus, Ring and other Topologies
• Introduction to Transmission Media
• Media Bandwidth
• Media Types
• Twisted-pair Cable (TP)
• Coaxial Cable
• Fiber Optic Cable
• Firewire (IEEE 1394)
• USB
• Structured Wiring Systems
• Crimping Cables
• Wiring for UTP Cable
• Wiring for a Cross-over Cable
• Installing a NIC
• Network Card Drivers

Module 2: The OSI Model

• Introducing the OSI Model
• The OSI Model
• Concept behind the OSI Model, Network communication and the OSI Model, The OSI Model and 'real system' networking
• OSI Model summary
• Physical Layer
• Data Link Layer
• Media Access
• Contention
• Advantages of Contention Based Protocols, Disadvantages of Contention Based Protocols, Network Card Selection
• Token Passing
• Advantages of Token Passing, Disadvantages of Token Passing
• Demand Priority
• Advantages, Disadvantages
• Ethernet
• 10BaseT, 10Base2, 10Base5, 10BaseF
• Fast Ethernet
• Gigabit Ethernet
• Benefits, Standards
• Ethernet Restrictions
• Token Ring
• Fiber Distributed Data Interface (FDDI)
• FDDI and Fault Tolerance
• VGAnyLAN
• Asynchronous Transfer Mode (ATM)
• AppleTalk
• LocalTalk, Cabling, Zones, AppleShare, EtherTalk and TokenTalk
• ARCnet
• Media Access and Topology, ARCnet Addressing, Configuration, ARCnet Components
• 802 Standards
• 802.2, 802.3 (802.3u), 802.5 - Based on IBM's Token Ring Implementation, 802.12 - 100VG-AnyLAN
• Network Layer
• Transport Layer
• Routers
• Network Addresses
• Choosing Paths
• The Routing Table, The Routing Process
• Static and Dynamic Routers
• Static Routers, Dynamic Routers
• Brouters
• Layer 3 Switches
• Overview of Transport Protocols
• TCP/IP, IPX/SPX (or NWLink), NetBEUI
• Other Protocols
• AppleTalk, Data Link Control (DLC)
• Characteristics of Network Protocols
• Interoperability, Open or Proprietary Specification, Configuration and Administration, Segmentation of Networks and Routing, Memory Requirements, Performance
• Choosing a Protocol
• Scenarios
• Adding and Removing Protocols
• Loading Multiple Protocols, Bindings
• Other Layers of the OSI Model
• Session Layer, Presentation Layer, Application Layer
• Client/Server Protocols
• Server Message Blocks (SMBs), NetWare Core Protocols (NCPs), Service
• Advertising Protocol (SAP), Network Client Software

Module 3: Major Network Operating Systems

• Server Network Operating Systems
• Directory Services
• Workstation Software
• Hardware Requirements for a Workstation
• Identifying a Machine on the Network
• Connecting to Network Resources
• Mapping Drives to Disk Resources, MAP and NET USE
• Using Network Printers
• Configuring Network Printing
• Capturing Printer Ports
• Managing Network Printers
• Shared Fax Systems
• Macintosh Clients
• Network Applications
• E-mail
• Components of an E-mail System, E-mail Standards
• X.400
• X.400 Addresses, The X.500 Directory Standard
• Other E-mail Standards
• SMTP, MHS
• Scheduling
• GroupWare
• GroupWare Products
• Shared Network Applications
• Novell NetWare
• NDS
• Windows NT
• Directory Services in NT
• The Windows 2000 Family
• Directory Services in Windows 2000
• Combining NT and NetWare
• Client-based Solution, Server-based Solution
• The Network File System (NFS)
• UNIX
• Connecting UNIX to a Network
• Linux
• Key Features, Connecting Linux to a Network
• OS/2
• Key Features, Connecting OS/2 to a Network
• Apple Macintosh
• Connecting to a Network
• Client-Server Systems
• Centralized versus Distributed Processing
• Centralized Processing Model, Distributed Processing Model
• The Client-Server Model
• Front-end Applications, Stored Procedures, Structured Query Language (SQL)
• Client-Server Architectures
• Single Server, Multiple or Distributed Server, Data Warehousing, Periodic
• Synchronization
• Network Attached Storage
• What's Wrong with Traditional Storage?, How to NAS Work?, Alternatives

Module 4: TCP/IP Fundamentals

• Development of TCP/IP
• Why is TCP/IP so Popular?
• TCP/IP as an Open Standard
• Internet Society (ISOC), Internet Activities Board (IAB), Request for Comment (RFC), Internet Network Information Center (InterNIC)
• The TCP/IP Protocol Suite
• Network Interface, Internet Layer, Transport Layer, Application Layer
• Transmission Control Protocol (TCP)
• User Datagram Protocol (UDP)
• Internet Protocol
• Route Selection
• TCP/IP Services
• E-mail: The SMTP Protocol The Format of a Mail Message, Electronic Mail
• Addresses, SMTP Protocol
• Post Office Protocol (POP)
• Sending E-mail
• The World Wide Web: HTTP
• What is the Web?, The Structure of a URL, Web Software, Establishing a Web Site, Creating Web Pages
• Other TCP/IP Services
• Internet News Groups, File Transfer Protocol (FTP), Telnet, Simple Network
• Management Protocol (SNMP)
• TCP/IP Ports
• TCP/IP Filtering
• IP Addresses
• Converting Between Binary Format And Decimal Format
• Creating Subnets
• Subnet Mask
• Address Class, The Subnet Mask in Action, Summary of Addressing Rules
• Planning your IP addressing Scheme
• Applying for an Internet Network Address
• Address Allocation for Private Networks
• Default Gateway
• Supernetting
• IP Version 6
• The Need for Change, New Addressing Scheme, Configuring Computers
• TCP/IP Configuration Parameters
• Installing the TCP/IP Protocol, Checking TCP/IP Configuration, PING Utility
• Dynamic Host Configuration Protocol
• The DHCP Server, DHCP Client Initialization
• Host Names and FQDNs
• Host Names, FQDNs
• Resolving Host Names using the HOSTS File
• HOSTS file
• Using DNS
• The Name Resolution Process
• Server (NetBIOS) Names
• UNC Names
• Name Discovery
• Resolving NetBIOS Names Using Broadcasts
• Using an LMHOSTS File
• Problems with LMHOSTS Files
• WINS Servers

Network Remote Access Wireless Networks

• Wireless Transmission Techniques
• Microwave
• Infrared
• Radio
• Single Frequency and Spread Spectrum
• Bluetooth
• Setting Up a Wireless Network
• WAN Overview
• Dedicated / Leased Lines
• Digital Leased Lines
• Switched Networks
• Circuit Switching
• Packet Switching
• X.25
• Frame Relay
• ISDN
• Fiber Distributed Data Interface (FDDI)
• Public Networks
• The Internet
• Protocols (SLIP / PPP)
• Tunneling / Encapsulation (PPTP / L2TP)Requirements for Remote Connectivity
• Remote Client and Server Configuration
• Virtual Private Networks (VPN)
• Remote Desktop Protocol (RDP)
• Intranets and Extranets
• VLANs
• Troubleshooting Remote Connectivity for Small Offices

Network Administration and Security Network Operating System Security

• Administrative / Supervisory Account
• Creating and Managing User Accounts
• Groups
• Setting Share Permissions
• Auditing
• Windows NTFS Security
• Setting File and Directory Permissions
• What Makes an Operating System Secure?
• Types of Attack
• Types of Defense
• Password Principles
• Authenticating User Logon Requests (Kerberos, RADIUS, Wireless Security)
• Encryption and Password Hashing
• Encryption Technology
• Encryption Systems
• IPSec
• Firewalls
• Proxy Servers
• NAT and ICS
• Fault Tolerance and Redundancy
• Backup Strategies
• Virus Prevention
• Power Management
• UPS
• Disk Fault Tolerance