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Wireless
Billing Management |
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Inovaware offers Customer Relationship Management (CRM)
capabilities through PRISM. PRISM is a cost-effective, scalable CRM
solution specifically tailored to need the needs of companies needing
VOIP, broadband wireless, broadband, IPTV, content provider, data
center, ASP, ISP and web hosting billing and customer management
software.
Customers are presented with an engaging, intuitive and personalized
environment where they can explore and purchase new services, manage
their accounts when and where they want it, and report service
problems ?all without spending time on hold to speak with a service
representative. All customers, business and residential, are empowered
to take more control over their accounts. Business customers can more
easily manage a large portfolio of services spanning different
departments and geographic locations. Residential customers can order
new services and be up-and-running immediately. PRISM billing and
customer management software provides a complete insulating layer
from underlying operational processes so customer interactions are as
easy as possible, increasing both satisfaction and retention.
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According to a recent Forrester report, a single customer service call
costs a provider an average of $8 in the U.S. Reducing call volume by
providing subscribers with the ability to make real-time changes to
their own accounts can result in substantial cost savings. System
notifications, a credit card about to expire or a declined credit card
for instance, are automatically posted to the personalized self-care
area as well dispatched via email, reducing the amount of processing
by internal staff, and boosting speed of response. By offloading
customer-specific administrative tasks and synchronizing system
operations, you can save on financial as well as human resources, and
scale your business very quickly.
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Enabling customers to purchase services through a personalized portal,
24 hours a day, seven days a week, provides you with ongoing marketing
opportunities to promote your brand, cement long-term relationships
with your customers and sell new services.
Get PRISM your mission-critical
billing and customer management software for efficient customer
relationship management !
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