Inovaware
offers Customer Relationship Management (CRM) capabilities through
PRISM. PRISM is a cost-effective, scalable CRM solution specifically
tailored to need the needs of companies needing VOIP, web hosting,
broadband wireless, IPTV, content, data center, ASP, ISP and broadband
billing and customer management software.
The rapid adoption of the Internet has given rise to a new generation
of customers more savvy, more demanding and more difficult to please.
Typically, this new breed of subscribers wants to purchase new
services at any time of day or night and expects those services to be
activated instantaneously. They also demand more control over their
account information, with the power to review billing or service
history around the clock.
The PRISM billing software, along with its customer relationship
management feature, allows Internet service businesses to leverage
the Internet as an effective vehicle to manage their relationship with
customers while simultaneously improving operational efficiencies. one
hundred percent Web-based, the customer self-management area is
designed to give customers access to their account as well as
on-demand service selection and purchase anytime, anyplace, anywhere.
The information captured is perfectly synchronized with the rest of
the PRISM billing system. As a result, a new service purchased
by a customer will be immediately reflected in PRISM, with
real-time payment collection, if appropriate, and fully-automated
provisioning to external systems.
Inovaware: The ultimate solution for your broadband, VOIP, web
hosting and content billing needs!
|
