Inovaware
offers Customer Relationship Management (CRM) capabilities through
PRISM. PRISM is a cost-effective, scalable CRM solution specifically
tailored to need the needs of companies needing VOIP, web hosting,
broadband, IPTV, content provider, data center, ASP, ISP and broadband
wireless billing and customer management software.
The customer self-management area is a secure, web-centric environment
enabling comprehensive and personalized self-care. Customizable to
achieve the specific look and feel of your brand, it is designed for
companies that want to offer a high level of interactive customer
self-care. As a regular touch point between you and your customers, it
is not only an optimal tool for customer self-support, but also a
sophisticated marketing weapon when used in conjunction with the
Marketing Suite to execute
detailed acquisition, retention, cross-sell, up-sell and other
campaigns.
A number of exciting features includes:
- Unified account and service
management access to current and historical account information,
payment method, billing data, usage analysis and services.
- Real-time account update by
customer.
- Real-time, on-demand service
ordering and provisioning.
- Automated policy-based system
notification.
- Robust service trouble reporting
and ticket tracking (with
Resolve).
- Scalable architecture.
Inovaware powers the Internet
through its mission-critical billing and
customer management software
and solutions!
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