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WiMAX Account Management


WiMAX Account Management
Inovaware develops leading-edge software for VOIP, web hosting, broadband, IPTV, content provider, data center, ASP, ISP and Broadband Wireless Access billing and customer management applications. Through PRISM and its unique Synchronized Business Infrastructure approach, Inovaware can solve complex, large-scale volume billing requirements with the highest degree of functionality at the lowest possible cost.

Businesses oriented towards the Internet must be able to simultaneously cope with customer growth and competitive pressures. This strain on a company's business infrastructure can be tremendous. One way to accommodate such growth cost-effectively is by replacing manpower requirements with automated processes as much as possible. Automation of activities by PRISM such as customer signup, credit card validation, service activation and account management ensures significantly reduction in costs, improvement in accuracy and dramatic enhancement in levels of customer satisfaction.

With a single, easy-to-learn and easy-to-use interface, PRISM billing software streamlines the complexities of supporting multi-service offerings. Customer service representatives (CSRs) can become proficient with the system with minimal training so it may be used from day one. A 360-degree view of the customer allows CSRs to answer questions with speed and accuracy, process orders or make account adjustments in real-time. Less time is spent on service calls because CSRs have access to most accurate and up-to-date information about the customer, increasing customer satisfaction and reducing service and support costs.

PRISMís comprehensive real-time service management including automatic service provisioning lets customers use their services immediately after sign-up, eliminating lead times usually associated with Internet services. Companies can start generating new revenues immediately and customers can begin to use services right away, creating one seamless online experience. This is critical to make a good first impression when end-users initially sign-up, and can inspire the kind of brand loyalty companies need in order to sell higher margin services.

Our PRISM billing sotware doesnít limit companies to be a single service business. The plug-and-play system architecture allows them to rapidly create new service plug-ins, without changes to the core system. Backed up by solid order management and provisioning capabilities, it ensures that companies can take advantage of new revenue opportunities, and offer multi-service portfolios to keep expanding into new markets. Whether itís supporting new services, integrating newly acquired companies within the system or pushing Virtual IP (VISP) offerings, PRISM accommodates unlimited services and a multitude of business models.
Order & Account Management Key Features Key Benefits